Shipping Rates
All shipping rates and options offered by Lunchbox are true calculated rates charged by the shipping carriers and displayed on the checkout page. Lunchbox does not charge additional handling or other hidden fees on orders. The calculated rate is determined based on the shipment weight, box size, location of delivery, and speed of delivery selected by the customer.
Shipping Options
Domestic (US):
Lunchbox offers two speeds of shipping within the United States - Standard Ground and Express Shipping. Speed of shipping using ground option is an average of 7 business days. Express is an average of 2-3 business days. Lunchbox can not guarantee any delivery speed since carrier delays may occur outside of Lunchbox control.
International (Canada)
The only option for shipping to Canada is ground shipping. Speed of shipping to Canada is an average of 14 days. Please note that shipping speed is highly dependent on processing times through international customs and Lunchbox has no control over customs clearance.
Shipping Processing Times
Shipping processing time is typically 1-2 business days, after which your order will deliver, on average, in 2-7 business days depending on the type of shipping selected at checkout. Orders to AK and HI will be delivered in, on average, 10-14 days after processing.
Please Note: Any order received on a weekend or public holiday will not start the fulfillment process until the following business day. Processing times are in addition to the quoted estimated shipping times. We do not ship on weekends.
International Orders
We currently only ship internationally to Canada. Please note that any assessed duties or local taxes are not included within the shipping rate and are the responsibility of the receiver. Lunchbox is not responsible for orders clearing customs. Orders should be processed in 1-2 days and delivered in, on average, 10-14 days. However, there is a chance customs delays the process.
Shipping Carriers
Lunchbox utilizes USPS, FedEx, UPS, DHL, and regional carriers for delivery of packages. The use of a carrier for a shipment is determined by the best rate, most reliable shipping time, location of the delivery address, and size of the package. It is the sole discretion of Lunchbox as to which carrier is selected based on the combination of these factors.
APO/FPO Shipments
Lunchbox does not ship to APO/FPO addresses.
Local Pickup
Local pickup is not available for any order.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your package status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated shipping times listed above for your shipping method from the date of your confirmation email, please contact us at fam@itsmylunchbox.com with your name and order number. We will be more than happy to look into it for you.
Shipping Protection
For added peace of mind, we offer Shipping Protection at checkout for a small fee. This protection covers your order in the event of loss, theft, or damage during transit.
How it works:
Important:
Shipping Protection must be added at checkout to be eligible for coverage. If Shipping Protection is not selected, Lunchbox is not liable for any stolen or damaged orders.
For assistance, please reach out to our support team at fam@itsmylunchbox.com
Lost Shipments
For Orders With Shipping Protection:
A package is considered lost if it has not received a tracking update for 7 consecutive days (domestic shipments) or 14 consecutive days (international shipments) while in transit. If this timeframe has passed, please contact us immediately, and we’ll assist you in resolving the issue.
For Orders Without Shipping Protection:
A package is considered lost if it has not received a tracking update for 15 days (domestic shipments) or 21 days (international shipments) while in transit. Lunchbox is not responsible for carrier delays, and we are unable to send a replacement until this timeframe has passed.
Stolen Packages
For Orders With Shipping Protection:
If your order is marked as delivered but has not been received (i.e., stolen or mis-delivered), you have 15 calendar days to file a claim with our support team. We will review your claim and work with you to resolve the issue.
For Orders Without Shipping Protection:
If Shipping Protection is not added at checkout and the package is marked as delivered but not received, Lunchbox is not responsible for replacing the order.
Invalid Shipping Address or Delivery Barriers
Customers are responsible for ensuring their shipping address is correct before completing checkout. Lunchbox is not liable for delivery issues resulting from incorrect or incomplete shipping information provided at the time of order.
If a package is returned to Lunchbox as undeliverable, the customer will be responsible for any additional shipping fees to have it resent. Orders with incorrect shipping details are not covered under our Shipping Protection policy.
Our products can be returned (for a full refund minus original shipping costs) or exchanged if unused, inside the original packaging, and with all original tags attached. Returns will be accepted up to 30 days after the posted delivery date. Customers are responsible for the cost of return shipping. Made-to-order items cannot be returned.
Items that are returned without the original packaging but in like-new and undamaged condition will be subject to an additional 20% restocking fee of the item. Refund is conditional on product use inspection upon return -- Lunchbox Inc reserves the right to delay payment until item is received, processed, and inspected. Items determined as used will not be refunded (i.e. if the plastic seal is removed from the bite valve).
In the event of a manufacturer defect, defective products will be replaced (including cost of shipping) at no cost to the customer. Defective items will be inspected for improper use and non-manufacturer damage, and compared against historical quality assurance reports. If the defect was in fact not caused by the manufacturer, the item may be returned to the customer upon payment of all outstanding shipping expenses.
Please submit all returns to the following address:
Lunchbox Returns
305 Edwards Dr
Fayetteville, NY 13066
Please make sure to either leave in the original packing slip or include a note with your name and order number on it. This ensure we can match the package to the person/order so that we can properly process the refund!
All warranty shipping is covered by Lunchbox if the issue is determined to be a manufacturer or product defect.
Lunchbox Base Packs:
Core lunchbox products/bags (hydration pack, snack, sling, etc) are covered under a one-year warranty from manufacturing defects from date of order delivery. The lunchbox pack warranty includes either a product repair or replacement of a “like-new” product.
EL Wire/Power Boxes:
The lightshow product line (including power boxes) is covered under a 30-day warranty. 30 days begins from the delivery date.
Dream Skin:
Given its complex design and technology, the Lunchbox Dream Skin is covered under a 1 year warranty.
Skins:
Lunchbox skins are covered under a 30-day warranty. 30 days begins from the delivery date.
Hydration System:
The hydration bladders are covered under a 1 year warranty from manufacturing defects from date of order delivery. This does not cover issues that arise from putting liquids other than water into the bladder.
For any and all shipping/warranty/return inquiries, please email fam@itsmylunchbox.com with your order details, photo(s)/video(s) of your issue, and specific request. Thank you for being a part of the lunchbox fam!
[Revised 02/2025]
