Shipping Rates
All shipping rates and options offered by Lunchbox are true calculated rates charged by the shipping carriers and displayed on the checkout page. Lunchbox does not charge additional handling or other hidden fees on orders. The calculated rate is determined based on the shipment weight, box size, location of delivery, and speed of delivery selected by the customer.
Shipping Options
Domestic (US):
Lunchbox offers two speeds of shipping within the United States - Standard Ground and Express Shipping. Speed of shipping using ground option is an average of 7 business days. Express is an average of 2-3 business days. Lunchbox can not guarantee any delivery speed since carrier delays may occur outside of Lunchbox control.
International (Canada)
The only option for shipping to Canada is ground shipping. Speed of shipping to Canada is an average of 14 days. Please note that shipping speed is highly dependent on processing times through international customs and Lunchbox has no control over customs clearance.
Shipping Processing Times
Shipping processing time is typically 1-2 business days, after which your order will deliver, on average, in 2-7 business days depending on the type of shipping selected at checkout. Orders to AK and HI will be delivered in, on average, 10-14 days after processing.
Please Note: Any order received on a weekend or public holiday will not start the fulfillment process until the following business day. Processing times are in addition to the quoted estimated shipping times. We do not ship on weekends.
International Orders
We currently only ship internationally to Canada. Please note that any assessed duties or local taxes are not included within the shipping rate and are the responsibility of the receiver. Lunchbox is not responsible for orders clearing customs. Orders should be processed in 1-2 days and delivered in, on average, 10-14 days. However, there is a chance customs delays the process.
Shipping Carriers
Lunchbox utilizes USPS, FedEx, UPS, DHL, and regional carriers for delivery of packages. The use of a carrier for a shipment is determined by the best rate, most reliable shipping time, location of the delivery address, and size of the package. It is the sole discretion of Lunchbox as to which carrier is selected based on the combination of these factors.
APO/FPO Shipments
Lunchbox does not ship to APO/FPO addresses.
Local Pickup
Local pickup is not available for any order.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your package status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated shipping times listed above for your shipping method from the date of your confirmation email, please contact us at Fam@itsmylunchbox.com with your name and order number. We will be more than happy to look into it for you.
Shipment Insurance
We have partnered with Route to help insure customer packages against unexpected issues like inventory loss, package theft, package destruction or alternate issues that prevent you from getting your purchased products! Route protection is automatically selected upon checkout on every order unless it is deselected by the customer.
Delayed or Lost Shipments
ORDERS WITHOUT ROUTE PROTECTION: A package is considered lost after it has been with the carrier without a tracking update for 21 days for domestic shipments and 30 days for international shipments. Lunchbox cannot take responsibility for delays caused by the carrier. We are unable to dispatch a replacement until this period of time has elapsed.
ORDERS WITH ROUTE PROTECTION: A package is considered lost after it has been with the carrier without a tracking update for 7 days for domestic shipments and 20 days for international shipments. If this period has elapsed, the customer may file a lost package claim through Route for a replacement to be dispatched by going to Https://claims.route.com.
Stolen Packages
Route insurance is automatically added to each package unless removed by the customer. If declined by the customer and the package is marked as delivered, but not received, Lunchbox is not responsible for replacement of the order.
If Route protection has been selected, every order marked as delivered, but not received (i.e. stolen or misdelivered), the customer has up to 15 calendar days to file a lost/stolen package claim HERE. Route has full ownership over the resolution of each claim.
Invalid Shipping Address or Delivery Barriers
The customer is responsible for ensuring the delivery address is correct on the order prior to checkout. Lunchbox is not responsible for incorrect shipping information on the package that was incorrect on the order. In instances where a package is returned to Lunchbox as undeliverable, the customer will be responsible for all additional shipping fees to resend the package. Packages with incorrect shipping are not covered under Route’s protection policy.
Our products can be returned (for a full refund minus original shipping costs) or exchanged if unused, inside the original packaging, and with all original tags attached. Returns will be accepted up to 30 days after the posted delivery date. Customers are responsible for the cost of return shipping. Made-to-order items cannot be returned.
Items that are returned without the original packaging but in like-new and undamaged condition will be subject to an additional 20% restocking fee of the item. Refund is conditional on product use inspection upon return -- Lunchbox Inc reserves the right to delay payment until item is received, processed, and inspected. Items determined as used will not be refunded (i.e. if the plastic seal is removed from the bite valve).
In the event of a manufacturer defect, defective products will be replaced (including cost of shipping) at no cost to the customer. Defective items will be inspected for improper use and non-manufacturer damage, and compared against historical quality assurance reports. If the defect was in fact not caused by the manufacturer, the item may be returned to the customer upon payment of all outstanding shipping expenses.
Please submit all returns to the following address:
Lunchbox Returns
305 Edwards Dr
Fayetteville, NY 13066
Returns MUST INCLUDE a note with the original purchaser name and order number for refunds to be processed.
All warranty shipping is covered by Lunchbox if the issue is determined to be a manufacturer or product defect.
Lunchbox Base Packs:
Core lunchbox products (mainstage, snack, sling) are covered under a one-year warranty from manufacturing defects from date of order delivery. The lunchbox pack warranty includes either a product repair or replacement of a “like-new” product.
EL Wire/Power Boxes:
The lightshow product line (including power boxes) is covered under a 30-day warranty. 30 days begins from the delivery date.
Dream Skin:
Given its complex design and technology, the Lunchbox Dream Skin is covered under a 1 year warranty.
Skins:
Lunchbox skins are covered under a 30-day warranty. 30 days begins from the delivery date.
Merch Clothing Line:
If there's a print issue, can absolutely help you get another order of a damaged, misprinted, or otherwise impacted item! Otherwise, all merch products are made-to-order to your unique size. As such, we are unable to take requests for refunds on custom merch ordered.
Hydration System:
The JuiceBox hydration bladders are covered under a 1 year warranty from manufacturing defects from date of order delivery. This does not cover issues that arise from putting liquids other than water into the bladder.
For any and all shipping/warranty/return inquiries, please email fam@itsmylunchbox.com with your order details, photos of your issue, and specific request. Thank you for being a part of the lunchbox fam!
[Revised 07/2022]
